Frequently Asked Questions
When are you open?
Hours of operation: Monday thru Friday 10 am to 6 pm Saturday 10 am to 5 pm
What's a typical serving?
Figure 6-8 ounces (a little under half a pound) per person.
Can I order in advance?
Absolutely. Call our retail number at 434 296 8484 or email us to place your order. Leave a message with your name, phone number, and order details. Let us know your pick-up date and approximate time, and we'll have your order ready when you arrive. For items in stock, call the night before. For specialty items like live lobster and specialty oysters, a two-day minimum advance notice is required.
Where are the shellfish?
Most of our shellfish are live, and we work hard to keep them that way. Keeping them in the cooler ensures they are always cold and minimally handled to retain their freshness and quality. We pack our live shellfish per order, as requested. Our PEI mussels, Virginia ( seaside ) shell Oysters and Virginia Little Neck Clams are very popular.
Can I order in bulk?
Retail customers wishing to place large order should call the retail number at 434 296 8484. Ask us about special volume discounts. Bulk orders may require advanced notice. Also, you can email us your request using our contact form and we'll call you back to confirm your order.
From whom do you buy your fish?
Our philosophy is to buy as close to home as possible. We primarily purchase from small, family-owned operations that employ short-trip vessels so the fish don't spend a week in a cargo hold before reaching the dock. Learn more about them on our Who We Work With page.
Should I buy farmed or wild-caught fish?
The answer is that it's your choice. There is a misconception that buying farm-raised fish is unhealthy and unsustainable, but that is simply not true. The farms we buy from, notably our Atlantic and Scottish salmon farms are rated as some of the highest in the industry when it comes to quality and sustainability. Our customers buy our farm-raised fish because they take comfort in knowing exactly where their fish has been, what it has been eating, and how it was handled.
Sometimes, however, there just isn't a substitute for a fresh wild-caught fish, so that's why we offer both! We carry a wide selection of wild-caught fish from all over the world. Our fish are caught using sustainable fishing techniques such as hook-and-line and longline fishing, are expertly handled and thoroughly inspected every step of the way.
What's the deal with mercury?
Mercury is a concern when eating wild-caught fish, and even then only when eating certain types of fish. While the average mercury content varies per fish, a general rule of thumb is that size and lifespan are usually the two biggest influences. Fish that are very large and that have been swimming around in the ocean for a long time are more likely to have absorbed trace amounts of mercury than a fish that reaches market in a short amount of time. If you have concerns, visit the FDA website for more info.